Return & Refund Policy

Thank you for shopping with BookMySaree. We strive to provide you with high-quality sarees, and your satisfaction is our top priority. Please review our Refund & Return Policy below:

1. Returns

1.1 Eligibility

  • We accept returns within [7] days of the delivery date.
  • To be eligible for a return, the saree must be unused, unworn, and in the same condition as received. It must also be in its original packaging with all tags attached.

1.2 How to Initiate a Return

  • To initiate a return, please contact our customer service team at [ help.bookmysaree@gmail.com.] within 7 days of receiving your order.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.

1.3 Return Shipping

  • Customers are responsible for return shipping costs, except in cases where the item received is incorrect, damaged, or defective.
  • We recommend using a trackable shipping service to ensure that your return is received.

2. Refunds

2.1 Eligibility

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 1 days.

2.2 Non-Refundable Items

  • Certain items are non-refundable, including gift cards, downloadable software, and personalized or custom-made items.

3. Exchanges

  • We currently do not offer direct exchanges. If you need a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.

4. Damaged or Defective Items

  • In the rare event that you receive a damaged or defective item, please contact us immediately at [ help.bookmysaree@gmail.com.] with photos of the damaged or defective product. We will arrange for a replacement or refund.

5. Cancellation

  • If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.

6. Refund Processing Time

  • Refunds may take some time to process, and the processing time may vary depending on your payment method and financial institution.

7. Contact Us

If you have any questions or concerns regarding our Refund & Return Policy, please contact us at [ help.bookmysaree@gmail.com.].